What's the difference between Aging Ally & a hopsital navigator?

Hospital navigators are very important during a hospital stay, but are part of the hospital system and may change from shift-to-shift or day-do-day. Aging Ally, on the other hand, provides consistent, one-on-one support beyond the hospital walls. We walk alongside you through all the transitions - before, during, and after hospital care - so you always have a familiar, trusted advocate by your side

How is pricing/billing handled?

We believe in full transparency. Each service package is explained clearly before you sign up, explaining all costs at the beginning of service. 

• All services are private pay, not billed to insurance

• Package fees are billed at sign-up

• Service hours beyond the scheduled package are billed at the end of the month

• For your convenience, we use Quickbooks invoicing for simple, secure payments. Or, checks are accepted vai mail.

• Financial assistance may be available for those who qualify

Do you attend doctor visits with clients?

Our primary role is to support you before and after your appointments. We help you prepare your appointment developing the questions to ask your provider. Afterward, we review results and/or provider. Afterward, we review results and/or reports with you to ensure you understand the information. While we typically do not attend doctor visits, we may occasionally do so if it is feasible (local & requested by the client.)

Do I have to live in a specific location to receive your services?

We proudly serve Nebraskans, wherever you live. No matter your zip code, we can connect by phone or video - whatever's easiest for you. We also use email to share information, and offer in-person services in the Lincoln area.

Are your services covered by insurance?

As Aging Ally is not a medical entity, services are private pay and not billed to insurance. Financial assistance may be available for those who qualify.

What services are NOT provided by Aging Ally?

Aging Ally does not replace medical, legal, or home care services. Specifically, we do not provide:

• Medical diagnosis or bedside nursing

• Transportation services

• Assistance with activities of daily living (ADLs) or home care

• Legal or financial advice

We can, however, help you find trusted providers in these areas so you can make informed decisions about your care.